> ## Documentation Index > Fetch the complete documentation index at: https://docs.wandb.ai/llms.txt > Use this file to discover all available pages before exploring further. # Why is my enterprise license not recognized? This page helps administrators of W\&B enterprise deployments diagnose common issues when W\&B doesn't recognize an enterprise license or its features are unavailable after you set the license. Use the following checks to identify the most likely cause before you contact support. ## License not recognized If W\&B doesn't recognize the license at all, the problem is usually with the key itself or where you configured it. Check the following: * Verify the license key is correctly formatted with no extra spaces or characters. * Ensure the license hasn't expired. * Check that the license is set in the correct configuration location. ## Features not available after setting the license If the license is accepted but expected features remain unavailable, the issue is typically with service state or license scope. Check the following: * Restart your W\&B services after you set the license. * Verify the license includes the specific features you're trying to access. * Check system logs for any license validation errors. ## License expiration warnings To avoid an unexpected lapse in licensed functionality, stay ahead of expirations: * Monitor the **System Settings** page for expiration notifications. * Set up alerts for license expiration in your monitoring system. ## Get support For help with enterprise licenses, contact your account team, [Sales](mailto:sales@wandb.ai), or [Support](mailto:support@wandb.ai). For more information, see [Enterprise licenses](/platform/hosting/enterprise-licenses). *** [Administrator](/support/models/tags/administrator)