To change the email address on your account before changing plans, add the new email and set it as your primary email in your account settings.
See W&B pricing for details on academic license limitations.
If the email you need is already on another account
You can attach an email address to only one W&B account. If the email you need for a plan change already belongs to another account, adding it either fails or creates a second account instead of linking to the one you want to keep. Email W&B Support to have the other account deleted and its email released, then continue with the change above.If your Academic plan seems to be missing
If your organization switched to a trial plan and your Academic plan appears to be gone, the academic organization typically still exists alongside the new one. Switch back to it from the organization dropdown in the upper right of the W&B UI before contacting W&B Support.Administrator Academic User Management Billing