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When you sign up for W&B, the platform automatically creates a personal team with the same name as your username. If you delete that team, you may find that you can no longer create projects or that the Create team button has disappeared entirely. You may also see a “rate limit exceeded” error every time you log in.

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Why this happens

W&B accounts must belong to at least one team to create projects and run experiments. When the auto-generated team is deleted, the account loses its team membership. In this state:
  • The Create team button in Account Settings > Teams may not appear.
  • Attempting to log in or navigate to your workspace may immediately redirect to a “rate limit exceeded” or “An application error occurred” page.
  • You cannot create a new team to resolve the issue yourself — team creation is blocked while the account is in this state.

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What to do

This state cannot be resolved through the W&B UI. Contact W&B support and include:
  • Your W&B username (the entity name shown in your profile URL, e.g. wandb.ai/your-username)
  • Your organization name if you are on a team or enterprise plan
  • The desired team name you want created (team names must be globally unique, lowercase, with no spaces)
Support will manually create a team for your account and restore your access. If you are on an academic or free plan Academic accounts may not have the ability to create teams directly through the UI — the “Create team” button may be absent even on a fresh account. This is not a bug; the free plan limits team creation in some cases. Contact support with your username and the team name you want, and include a note that you are using W&B for academic or research purposes. Preventing this in the future
  • Do not delete your initial auto-generated team.
  • If you want a different team name, see How do I delete a team from my account? for creating a new team before you delete your only team.
  • To check whether your account belongs to a team, go to wandb.ai/settings and look under Teams.
Related: rate limit exceeded loop If you are stuck in a redirect loop with a “rate limit exceeded” error after deleting your team, this is a symptom of the same issue. The error appears because W&B’s routing logic expects every logged-in user to belong to a team. Logging out and back in will not fix it. Only contacting Support can resolve this issue.
Teams Team Management Org Management