How do I fix server errors (500, 503) with W&B Inference?

Support:

• Inference

  less than a minute  

Server errors indicate temporary issues with the W&B Inference service.

Error types

500 - Internal Server Error

Message: “The server had an error while processing your request”

This is a temporary internal error on the server side.

503 - Service Overloaded

Message: “The engine is currently overloaded, please try again later”

The service is experiencing high traffic.

How to handle server errors

1. Wait before retrying

   • 500 errors: Wait 30-60 seconds
   • 503 errors: Wait 60-120 seconds

2. Use exponential backoff

   import time
   import openai
   
   def call_with_retry(client, messages, model, max_retries=5):
       for attempt in range(max_retries):
           try:
               return client.chat.completions.create(
                   model=model,
                   messages=messages
               )
           except Exception as e:
               if "500" in str(e) or "503" in str(e):
                   if attempt < max_retries - 1:
                       wait_time = min(60, (2 ** attempt))
                       time.sleep(wait_time)
                   else:
                       raise
               else:
                   raise
   

3. Set appropriate timeouts

   • Increase timeout values for your HTTP client
   • Consider async operations for better handling

When to contact support

Contact support if:

• Errors persist for more than 10 minutes
• You see patterns of failures at specific times
• Error messages contain additional details

Provide:

• Error messages and codes
• Time when errors occurred
• Your code snippet (remove API keys)
• W&B entity and project names